NOTE: If your account is found to contain or link to illegal activities such as described by, but not limited to these Terms of Service, XenonHost.co reserves the right to terminate your account without further notice. No refund will be made for pre-paid terms if termination occurs following infringement of these Terms of Service, or if required by law enforcement agencies.

Traffic usage: Some server plans come with a predetermined amount of traffic allowance. Overage charges may apply and can vary from one location to the next. They may also apply at different rates for VPS services vs dedicated servers, even if they are in the same location. Please contact Sales for further information on those charges.

Server abuse: Any attempt to undermine or cause harm to a server or customer of XenonHost.co is strictly prohibited. As our customer, you are responsible for all your accounts and services you opted in for. Should you violate the Terms of Services outlined within, your account and all associated Services may be terminated without further notice or refund.

Refusal of service: We reserve the right to refuse, cancel or suspend Services, at our sole discretion, if we deem that these terms have been breached. All sub-networks, distributive hosting sites and dedicated servers of XH Solutions Ltd. must adhere to the policies outlined in this Terms of Service.

Service Suspension and termination:

Invoices are issued 7 days prior to the applicable due date for each active service.
A reminder e-mail will be sent after the due date is passed without a payment being received and an invoice being marked as PAID.
Failure to pay within 24 hours will result in an immediate suspension of your service and a suspension notification will be sent via email.
On the 3rd day after the due date, unpaid services will be terminated.

XenonHost.co does not guarantee that your service may be recuperated after termination and may not be held liable for loss of data, licensing rights, promotional prices or conditions, as well as any attached devices or secondary IP addresses following service termination.

Service fees: Certain services carry a setup fee charged by XH Solutions Ltd. to the client, which must be paid by the client in order to have use of said services. If the client terminates this agreement, the client shall be responsible for any and all outstanding fees owed to XenonHost.Co and agrees to pay any and all fees incurred by the client. Because the services are provided on a monthly basis, the client will be responsible for service fees incurred each month, regardless of when the client provides notice of termination. Thus, for example, if the client provides notice of termination on the 17th day of a particular month, the client will be responsible for service fees for the entire month, and such fees will not be pro-rated or refunded.

Fraud and payment verification: Upon receiving a new customer’s first paid order, XenonHost.co reserves the right to issue an Order Verification e-mail, requesting further information in order to validate your account and payment. Until all required information is provided and deemed satisfactory by our fraud verification process, no service activation can be provided. The 3 business day delivery time starts after the verification step is passed. Verification is not necessary for all orders and may be requested again any time you change your payment method.

Money-back guarantee: We offer a 5 day Money-back claim for unfulfilled orders & services. This does not apply to purchases made with a promotional offer of any kind. These purchases are final and non-refundable.

Refunds: We offer a 24 Hours credit refund policy on newly purchased services (Dedicated Servers excluded). Although, if the client has retained the services for longer than one month and has pre-paid XenonHost.co for such services, refunds will not be issued for any unused portion of the lease, as your purchase benefits from a long-term rebate. Therefore, if a client’s account is cancelled at any point during a 3 month, 6 month or one-year term, the client will not be entitled to a credit refund for the months remaining.

NOTE: Credit Refund means that the credits will be added to your XenonHost account rather than refunds on the original payment mode/gateway used while purchasing the services. To apply for a credit refund within 24 hours of your newly purchased services, you must have a valid reason. We do not entertain credit refunds for reasons such as; I changed my mind, I ordered by mistake, I don’t need the services any further, etc.

We reserve the final decision on refunds, based on the situation and reason for cancellation. The general rule is, if there is an issue on a server, we will try our best to fix it. Any delays that prevent our customers from using their server will be credited, and issues that we are simply unable to solve will be refunded. It is important to note that refund requests based on information that was included in the terms of service or clearly available on our website will always be refused.

Violations: Any form of Violations should be forwarded to [email protected]. All complaints will be investigated promptly. Failure to follow any term or condition will be grounds for immediate account deactivation or termination.

Disclaimer: As our hosting services are solely self-managed, the customer is fully responsible for data backup. XenonHost.co cannot be held liable for system downtimes, network or hardware failures or data loss, nor can XenonHost.co be held accountable for any loss on projected income due to system downtimes, network or hardware failures or data loss. Certain services provided by XenonHost.co are resold. Thus, certain equipment, routing, software and programming provided by XenonHost.co are not directly owned or written by us. Moreover, XenonHost.co holds no responsibility for the use of our client accounts. Failure to comply with any terms or conditions may result in the automatic deactivation or termination of the responsible account. We reserve the right to remove any account, without advance notice for any reason without restitution, as XenonHost.co sees fit.

XH Solutions Ltd. (XenonHost.co) reserves the right to amend any or all of the above policies, guidelines and disclaimer without notification. We also retain the right to increase any pricing and make changes to our account plans without notification. We will not however increase active account plans without reasonable justification, and a month warning will be provided for all such price increases (if any).