SLA

Service Level Agreement

OS Licenses

When you purchase a server from XenonHost.co, you have multiple OS options to choose from. Some of the services comes with add-ons as well. Some addons have a cost attached to them, while others don't.
  • We can distinguish OS platforms on 2 basis; If you are opting for a Linux distribution (Proxmox, CentOS, Ubuntu, etc.), there are no OS costs whatsoever.
  • If you are opting for a Windows OS (Server 2008, 2016, 2019, etc.), you will be receiving a trial copy of that OS. You may obtain the licenses directly from the OS manufacturer.

Reseller Plans

Our affiliate plans are accessible under a couple of conditions, the primary of which being to possess a minimum of 5 or more active servers in a similar location. Thus, clients who wish to profit by the affiliate discount should contact a Sales specialist by means of our supportive network, after previously having bought 5+ servers. You may likewise make an overall Sales request here.

Delivery Estimate

Dedicated Servers are generally delivered between 1-3 work days after the payment confirmation*. It may take a little longer depending on certain factors such as public holidays or unforeseen issues.

Our head office for support is located in Sofia, Bulgaria. Please note that our staff is limited during the week-end and public holidays and as a result it may take a little longer to process the server orders. For quick, around the clock premium support, you may want to subscribe to one of our advanced support plans. Please do contact us if interested.

*A payment is considered affirmed once verification check has been passed effectively. We maintain all authority to demand verification of character in the event if our fraud detection system triggers warning. This verification process does not applies for returning customers after the first successful payment.

Ticket Response Time

Our support over the tickets is always available 24x7. Though that does not mean that you will receive an instant reply. Our support team work efficiently to resolve each and every ticket in a timely manner.

Last revision date: April 30th 2021